Intersoft Solutions - Community - WebTextEditor - Webtexteditor stop working and lose content

Posted: February 4, 2014 10:25 AM in response to Yudi

Hi,
When can we expect a fix for this?
Is there a way to ensure it will be done this week?

Again, actually we loose data when this problem occurs and it corrupts our database. This is really urgent.

Regards,
Alex

Yudi Member

Posted: February 7, 2014 1:36 AM in response to Alexandre Liard

I found that whenever node is pulled from the DOM tree, the contentWindow is set to null, forcing a reload of the iframe’s content. The same thing happens on WebTextEditor where the content editor uses iframe element. This problem was caused by browser not WebTextEditor.

I’d like to suggest you a workaround. The bottom line is that to avoid losing the state of an iframe, you must not detach it or one of its ancestors. If only _rtbDiv contained an iframe and you wanted to move it before _firstChildDiv (which wouldn’t contain an iframe), then you could move _firstChildDiv after _rtbDiv instead of moving _rtbDiv before _firstChildDiv.

Following snippet code shows how to implement this by modifying click2 and moveItem function.

function moveItem(toMoveId, newPrecedingItemId)
{
    var toMove = document.getElementById(toMoveId);
    var newPrecedingItem = newPrecedingItemId ? document.getElementById(newPrecedingItemId) : null;
    if (toMove.insertAdjacentElement)
    {
        if (newPrecedingItem != null)
        {
            if (newPrecedingItem == toMove)
                return;
            newPrecedingItem.insertAdjacentElement("beforeBegin", toMove);
            //newPrecedingItem.insertAdjacentElement("afterEnd", toMove);
            return;
        }
        document.getElementById("_parentDiv").insertAdjacentElement("afterBegin", toMove);
        return;
    }
    var containerDiv = newPrecedingItem ? newPrecedingItem.parentNode : document.getElementById("_parentDiv");
    var followingItem = newPrecedingItem ? newPrecedingItem.nextSibling : containerCell.firstChild;
    if (followingItem)
    {
        containerDiv.insertBefore(toMove, followingItem);
        return;
    }
    containerDiv.appendChild(toMove);
    return;
}
function click2()
{
    moveItem("_lastChildDiv", "_rtbDiv");
    //moveItem("_rtbDiv", "_lastChildDiv");
    return false;
}

Please let me know if you have other thought.

Posted: February 7, 2014 10:07 AM in response to Yudi

Hi Yudi,
Thank you for your answer, unfortunately this workaround is not possible in our case. We do not have control on how the user will move the webtexteditor, because it is encapsulated in a container that is movable by drag and drop. Also there might be multiple webtexteditor in the same page in different containers. The sample we sent was only a "simple" way to replicate the problem, our case is much more complicated than that.

Are you able to attach the webtexteditor to an event in order to detect that the contentWindows is set to null and then relaunch the initialization of the webtexteditor?

Because this problem is urgent for us, can you give us a way to do that reinitialization by ourselves as a workaround while you work on that problem. Again, how can it be fixed this week? We are willing to pay for the incident if needed because it is causing us data loss and we must find a solution ASAP.
Regards,
Alex

Posted: February 11, 2014 11:07 AM in response to Alexandre Liard

Hi,
Are you still working on that case?
Can we expect to have any news soon?

Please contact me for the details.

Regards,

Alex

Yudi Member

Posted: February 12, 2014 8:49 PM in response to Alexandre Liard

Since the reported problem was not caused by WebTextEditor, we will treat this as enhancement. The development team still working on this case, but I’m afraid that the enhancement will take time longer.

Thank you and have a nice day.

Posted: February 20, 2014 1:44 PM in response to Yudi

Hi Yudi,
Is there a way we can speak on the phone to see what are our options?
Regards,
Alex

Yudi Member

Posted: February 23, 2014 8:31 PM in response to Alexandre Liard

I sent a message to your registered mailbox.
Please kindly check your inbox and let me hear your response.