Intersoft WebGrid Documentation
Support and Community
See Also Send comments on this topic.
Intersoft WebGrid > Support and Community

Glossary Item Box

Intersoft Solutions provides full product support for all controls available in WebUI Studio. This topic outlines a number of ways to get product support, get involved with the community, as well as obtaining product updates.

Blogs

Intersoft development team members and community leaders author a variety of blogs that target ASP.NET web development in general using the recommended guidelines and best practice. The blogs often discuss interesting topics such as database access and connectivity challenges, as well as samples, videos and latest development news.

Visit Intersoft WebUI Studio Blog.

Forums

The Intersoft Community Forums is the best place where you can post your questions and technical problems, as well as discussing on the latest application development trend around the WebUI Studio controls.

Blending the modern minimalist styling and lightweight user interface, Intersoft Community is designed to be your most resource-wealth technical community center. You can create a new thread to ask question or simply to start a discussion, reply other user's questions or rate your most favorite threads – everything you need for a productive forum activity.

Visit Intersoft Community Forums.

Support Center

Intersoft Support Center provides a wealth of product resources and literatures that help you quickly find the solutions to your problems. With the intuitive navigation, you can quickly navigate to a product page, read the tutorial, watch getting started videos, browse knowledge base and latest development blogs and more.

Visit Intersoft Support Center.

Feedback Center

Issues can sometimes be difficult to resolve, or irresolvable. Such situations arise because of bugs in the technology, difficulties applying the technology to particular scenarios, or lack of support for particular scenarios. This information is important to Intersoft, and can be provided via the Product Feedback Center in Intersoft Developer Network.

Intersoft Developer Network is a web-based portal for its customers to send feedback, work with support inquiries, manage development accounts and download licensed products. You can use the user credentials in the purchase receipt email that sent from Intersoft Accounts when you purchased the product.

Items posted on the Product Feedback Center are routed to the Intersoft team's internal database. Consequently, it is the most reliable way to get your feedback to the product feature owner. In addition, you can validate and track suggestions and bugs as well as vote on them, which helps the development team to prioritize issues and feature requests.

Contact Technical Support

Depending on the support level agreement (SLA) as part of the benefits that you received from your purchase, you can contact our technical support through various ways such as email or phone call. More comprehensive support levels such as instant messaging and real-time web-based chat support are also provided. Please visit Intersoft Support Level site to learn your support benefits and find out the most convenient way for you to contact us.

Checking for Product Updates

Intersoft WebUI Studio® includes an update manager application which allows you to easily download and install new updates. Product hotfixes are released on monthly basis to provide the most time-efficient enhancements and values to existing customers. To check, download and install for updates, simply launch Update Manager from Intersoft WebUI Studio program group.

The following illustration shows the Update Manager application interface.

Bug Reports

When submitting the bug report, make sure you have following information to avoid multiple communication roundtrip:

You also might need to provide issue-specific information such as:

In This Section

Bug Reports

Support Options

See Also

©2012 Intersoft Solutions Corp. All Rights Reserved.