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Hi Yudi,

I'm a little confused by your response -- when you say that "there is significant improvement after the touch up", does this mean you have a patch/hotfix that I can apply? If so, how do I get it?

Thanks.

Hi Yudi,

It has been two weeks since I heard from you last regarding this issue. I still require a solution, and the issue is still as urgent as ever. Can you please check in with the development team and provide an estimate (calendar date) on when I will see a solution?

Thanks.

Yudi,

Thank you for passing this along. As I mentioned in some of my earlier replies, this issue is quite urgent for me. I will need to keep checking in on the status of this issue until it is resolved. Can you please give me an estimate for when we will see some resolution to this issue?

Thanks.

Yudi,

I have run the sample project in the browsers you suggested and got the same results -- IE 9 and Firefox are slower than the others. I agree with your suggestion that the browser's javascript engine plays an important role in the rendering time of the page.

However, I disagree with your conclusion that it is not a problem with the WebGrid control. Your documentation states that WebGrid supports Internet Explorer 9, yet it performs quite poorly in the example I have provided. Can you please investigate the performance of WebGrid in IE?

Most of our customers use Internet Explorer 9 for our application -- I need an improvement to the performance in IE as soon as possible!

Thanks.

Yudi,

Thank you for continuing to investigate this issue. Can you please update me on the status of your investigation? Have you made any progress? Do you have an estimate for when we might see a resolution?

This issue is becoming very urgent for our company, so any update you can provide would be greatly appreciated!

Thanks.

I have confirmed that setting the GroupMode to Collapsed does improve the initial rendering time. However, in both the sample project and our application, I measured the improvement at approximately 10%. Due to the small increase in performance, and the less attractive user experience for our application, I will not be able to use this as a solution.

If classic paging were to report correct group totals at all times that would give me a temporary work around for the performance issues. Unfortunately, the user experience is not as nice -- it is much nicer to have all of the data visible at all times.

I am looking for an improvement to the performance without sacrificing the user experience. Can you please investigate why the grouping adds so much rendering time? With only 400 rows, a rendering time of 30 seconds is not acceptable.

Thanks.

Yudi -- thank you for the quick reply! I have confirmed that adding classic paging greatly increases the performance of the sample I sent you.

However, I also used the sample to confirm that classic paging can cause the group totals to report incorrectly (when a single group spans multiple pages). Our product requires that the group totals be both visible and correct at all times. So, I will not be able to use classic paging as a solution to the performance issue.

Is there any chance you can investigate the javascript WebGrid uses to improve the performance of WebGrid grouping? This is of critical importance to our customers.

Thanks.

Posted: February 13, 2013 9:25 PM

Can you give us an update on this issue?  It is affecting many of our mac users since they mostly use Safari.

Thanks!

Posted: January 9, 2013 9:10 AM

Yes that's correct, it looks the same as when we reported the issue before, but in Safari 6 for Mac.

I don't have access to our testing mac machine at the moment so I can't check out your HTML5 suggestion.  However our product currently uses XHTML and it's not possible to switch our product to HTML5 in the near future.

Thanks for your help.


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