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Handy Surya Support
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Posted: March 20, 2011 10:31 PM

Hello,

I am glad to hear that you find a solution for your scenario. Thank you for the confirmation.

Regards,
Handy

Posted: March 20, 2011 10:06 PM

Han,

About docs issue, it might be not installer issue, but browser configuration issue. Please ensure your server settings. If the security settings are set to high settings that disables active scripting. 
To solve the issue, you need to set the active scripting of the browser to enable. See the attached screenshot. 

Regards,
Handy

Posted: March 18, 2011 9:48 AM

Hello Eric,

Ok, I will let you know the update after got news from our developer teams.

Regards,
Handy

Hello Eric,

I am very sorry. After further discussion with our management team, the decision is to fix this issue in WebGrid7.

Regards,
Handy

Hello Eric,

That what I mean about misunderstanding between us. Since everytime my workaround could not cover all your upcoming scenario, I think it would be too much effort to do this. That's why I am back into your first original project which crash error. To save more time, It would be great if our developer teams just directly fix the crash. But this means, the fix would be only in WebGrid7 because as I said before and kept saying, we have discontinued WebGrid6 support. I only can try my best to help you to think if there is another way or not. However, I would try to talk with our developer teams regarding this issue. But I could not promise anything since this is a decision made from our management.

Regards,
Handy

Hello Nicolas,

Can you send more details about the issue? I can run it well in here. Do we still talk about the same error? If not, please create a new thread regarding this issue.

Regards,
Handy

Hello Nicolas,

Can you send a simple project that replicates the issue? We need this to investigate your issue. 
In your last snippet codes, there are some missing resources such as CSS, images and etc. The IntializeToolBar serverside event is also not stated. It would better to have it in a project. I will can try to deploy the project to see if the issue also occurs or not in here.

Regards,
Handy

Posted: March 17, 2011 12:45 AM

Hello Eric,

Ok, Thank you for pointing me the direction.
Do you get unhandled error about "Unable To Communicate with Server"?
This error usually happens when the response fails returns from server. It can be caused by several causes such as Memory low or heavy server process. The issue commonly did not come from WebGrid. But I will let our developer teams know about your information.

Regards,
Handy

Hello Eric,

I am sorry but it seems there is missunderstanding between us.
Here is the condition:
Everytime, I suggested a workaround for your project, it would not work for the next project that you sent me. So, It causes too much effort and I decided to go back into your original project earlier. 
My expectation, our developer teams can go directly to fix this error in your original project.
Unfortunately, the fix is only ready for WebGrid7.
WebGrid6 is our very old product (3years) which has been stopped for any bug fixes or enhancements.

Regards,
Handy

Posted: March 16, 2011 12:06 AM

Hello Eric,

Ok, Thank you for your cooperation. But it seems you forgot to attach the log files.

Regards,
Handy

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