Intersoft Solutions - Community - Lounge

Still in business?

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Marcin JedrzejekMember

Posted: February 27, 2018 1:44 PM in response to Eric Pitches

Same question from my side...

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Product SupportModerator

Posted: March 2, 2018 5:46 AM in response to Eric Pitches

Hello Eric,

Thank you for checking out. As announced in our blog sometime ago, the community forum is no longer an official way to obtain support as it's intended for peer developer discussion. Instead, active subscribers should reach out to us through Live Messenger with logged-in state.

With regards to updates, we continuously release product updates that fix stopper issues and certainly browser support enhancement. You should be able to see latest updates from Update Manager application that come with the software installation.

Our WebUI lineup is pretty much mature and solid in terms of both stability and features. While we're committed to provide regular updates to the lineup, we're also working on major features that target longer term. So far, we have several thousands commits of unreleased new features and counting. We'll publish a major release when we see fit.

I highly suggest you to continue renewing your subscriptions to avoid lapsed support and product updates. Feel free to reach out to us should you have further questions.

Hope this helps!

Providing the most excellent technical support for Intersoft customers. Your satisfaction is our success.

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Mark OMember

Posted: June 21, 2021 2:18 PM in response to Product Support

Hi,

Just want to understand what you meant by "Active Subscribers"? If we've paid for certain subscription for WebGrid 10 e.g. 2018, but no longer paying for newer subscriptions, we understand that we don't get a free pass to the new releases e.g. WebGrid 11, but would you still support WebGrid Version 10? What's the cut off date? Do you have an official site to publish those information?

On a separate note, if you're indeed out-of-business, it's fine since it's part of life, but it's pathetic not telling the public so.

Regards,

Jason

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