Handy,

Thank you for responding.

The above question and concern from John S is a colleague of mine.  I support this piece of software and work with it on a daily basis very intimately.  Unfortunately due to the sensitive material and proprietary nature of this software I cannot allow you access.  The above description that John S provided is very thorough and accurate and I've taken the liberty of attaching screen shots of the error message for further help.

We feel this issue is being caused randomly as users install various add-ons and Windows performs scheduled updates to their software.  We realize that we are using an older version of your software and are in the process of building a new software version, fully anticipating upgrading to your new enterprise addition.  During this development period however we still need to continue the support of our current client base.  So my question to you is can anything be done (short of upgrading to the new webgrid version on our old platform that will be going away) easily to correct this issue during the interim?  Is there a patch that can be installed to correct these issues?  What are your suggestions?

Please contact me at your earliest convenience to discuss this issue in further detail.

Thank you,

dvandyke@mediawhiz.com

954.423.0220