can not update combox 5.0

3 replies. Last post: June 28, 2011 4:19 AM by Martin Lie
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sxiang chenMember

we can not  find combox 5.0 in update manager

why?

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Martin LieSupport

Hello,

Are you using 64-bit operating system?

If you are using 64-bit, you need to delete Intersoft Solutions folder in your Registry Editor.

Simply open Registry Editor from Run menu by typing regedit.

Then, expand HKEY_LOCAL_MACHINE >> SOFTWARES. If you see Intersoft Solutions folder, please remove/delete it.

Hope this helps. Thank you.

 

Regards,
-Martin-

no  ,we use 32bit operating system.

we install 2011sp1 and can not  find combox 5.0 to

Martin LieSupport

Hello,

If you use 32-bit, please check your Registry Editor and see whether you have Intersoft Solutions folder in HKEY_LOCAL_MACHINE >> SOFTWARES. Ensure that there is WebCombo 5.0.7200 in Intersoft Solutions folder.

If combo 5 doesn't exist, you might want to uninstall and re-install the 2011 R1 SP1. We have installed the suite and it is successfully installed WebCombo 5.0.

Hope this helps. Thank you.

 

Regards,
-Martin-

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