Hi George,

     Sorry for the inconvenience on our LiveChat or community forum on these couple days. The problem was, our connection in office had been down for two days and in a result, we could not response to you and other Customer.

     In our LiveChat, although Customer cannot tell if our support is available or not, I believe that our LiveChat will always be responsive during work time hours. I hope it helps and please, do not hesitate to ask if you have any other questions. Thank you.

Best Regards,

Andi Santoso

Please consider my comments.

1. Queue size
2. arranging a chat time
3. no support = live chat not available.
   

Hi George,

     Thank you for your valuable feedback. I will forward this to our developer as a major consideration. Sorry for the inconvenience. I hope it helps and please do not hesitate to ask if you have any other questions or give us any feedback(s). Thank you.

Best Regards,

Andi Santoso