Hi Kroshkabella,

Actually, when you install our product to your computer or PC, our product will be installed as trial version. To remove the trial version  of our product, you should put our License Key to our product by using License Manager. You can see the License Manager in you start up menu. After you input the license key for each product that you purchased from us, you will have full version of our product.

Could you let me know about the product that showing trial version warning in your local end? And if possible, could you let me know your order reference number? Using you order reference number, maybe we can your purchased product from here. Hope this helps.

Regards,
Bernard

Good morning Bernard

Thank you for responding

The product that my company had bought is WebUI Studio 2012 R1 Premier Subscription(Full Subscription), valid from 6/21/2012 to 6/21/2013.

The only WebCombo.NET gives me the warning that the trial period has expired. We bought this product thru this person and her name is Kathleen  Reich. Here is her email address: kreich@cuyahogacounty.us

And here is  a reference number: ST85951310

I entered all license key numbers using License manager, but WebCombo keeps installing version 5 instead of version 6. I really appreciate any help from you.

best regards,

kroshkabella

Hi Kroshkabella,

Could you tell me the environment and operating system that you used to replicate this issue?

This problem might be happen on x64 machine because the Intersoft Solutions key exists in two locations in Registry, HKEY_LOCAL_MACHINE-SOFTWARE-Wow6432Node and HKEY_LOCAL_MACHINE-SOFTWARE-Intersoft Solutions.

To fix this problem you can simply delete Intersoft Solutions key in HKEY_LOCAL_MACHINE-SOFTWARE-Intersoft Solutions.

If this matter still happen in your local end, please let me know.

Hope this helps.
Bernard

Good morning Bernard

operating system is Windows 7 professiona; service pack 1; system type is 64bit

I would appreciate the steps to find the HKEY_LOCAL_MACHINE-SOFTWARE-Intersoft Solutions to delete the additional key. thank yo for you help

kroshkabella

Hi Kroshkabella,

This is the steps to delete the key in registry:

1. Open Registry Editor (type regedit in Run or start menu then enter)

2. Expand HKEY_LOCAL_MACHINE node, expand SOFTWARE node

3. Inside SOFTWARE node, there's Intersoft Solutions node, delete that node with all the key inside it.

4. You can re-open your license manager and add the license key for the product that you used.

I attach the screenshot here. Hope this helps.

Regards,
Bernard

Good morning Bernard

It worked, thank you so much for your help and being so patient with me.

Best Regards,

kroshkabella

Hello Bernard

I have another issue if you wold be able to help please

The problem is that the web sliding menu that is a part of the Intersoft web essential takes too long to load.

We are using the sliding menu inside of the webdesktop component. There is a shortcut link on the webdesktop, once it clicked, it opens a webpage that has 4 components on it.

In IE9 and up, the sliding menu does not render at all. In other browser the sliding menu takes up to 15 minutes or more to render.

Any thoughts?

Thank you, kroshkabella

Hi Kroshkabella,

I tried to replicate your issue in our local end. Unfortunately, this matter doesn't happen in our local end. In IE9, WebSlidingMenu rendered successfully and it doesn't take much time to show the WebSlidingMenu. However in IE10, WebSlidingMenu couldn't be rendered successfully because IE10 have new engine which has its own rendering method. Right now, we still working to enhance WebEssentials so it will rendered successfully in IE10 and HTML5 doctype.

To trace this problem further, could you give us a simple sample or any steps that can replicate this issue in our local end? Is this matter happen in other browsers than IE? Also, could you let me know the IE version that you used to replicate this issue in you local end? Look forward to hear any feedback from you so I can help you further.

Regards,
Bernard

Note: We need to close this issue about licensed version of intersoft component. So it's better if you move this issue about WebSliding menu in another thread. It will be more noticeable for our support team if this issue shown as new thread instead of new post. Thank you for your understanding.

We have a rendering issue on all browser. In IE, the web sliding menu does not render at all. On other browser, it takes up to 3 – 5 minutes, but the menu comes down. We will send response and the sliding menu page. Below is the code and there is an atachment of x.ml file

<%@ Page Language="vb" AutoEventWireup="false" CodeBehind="QuickCommands.aspx.vb" Inherits="MyCRIS.QuickCommands" %>
<%@ Register TagPrefix="uc1" TagName="CRISCommandInterface" Src="~/Controls/CRISCommandInterface.ascx"%>
<%@ Register Assembly="ISNet.WebUI.WebEssentials" Namespace="ISNet.WebUI.WebEssentials" TagPrefix="ISWebEssentials" %>
<%@ Register assembly="ISNet.WebUI.WebDesktop" namespace="ISNet.WebUI.WebDesktop" tagprefix="ISWebDesktop" %>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html xmlns="http://www.w3.org/1999/xhtml">
<head id="Head1" runat="server">
    <title></title>
    <style type="text/css">
      
   .mainStyle
{
    height: 610px;
    width: 1000px;
    float: left;
}
.headerTitle
{
    height: 60px;
    width: 100%;
    background-color: #67486d;
    background-image: url(../../images/logo-header.png);
    background-repeat: no-repeat;
}
.contentWSM
{
    width: 100%;
}
.divWSM
{
    width: 300px;
    float: left;
}
.divImage
{
    width: 700px;
    height: 600px;
    float: left;
    overflow: hidden;
}
.divToolStrip
{
      float: left;
}
.headerLeft
{
    text-align: left !important;
}
.iframeStyle
{
    width: 100%;
    height: 100%;
    padding-left: 5px;
}
</style>
</head>
  <script type="text/javascript" language="javascript">
      function WebSlidingMenu1_OnItemClick(controlId, itemObject, itemText) {
          var WebSlidingMenu1 = ISGetObject(controlId);
          var path = itemObject.GetPath() + itemText;
          var itemTextStr = itemText;
//          var itemlength = itemTextStr.indexof("%20");
          itemObject.TargetURL = itemText + ".aspx";
//          if (itemlength = -1) {
//              itemObject.TargetURL = ""
//          }
//          else {
//              itemObject.TargetURL = itemText + ".aspx";
//          }
          if (itemText == "Vehicle%20Registration") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Driver%20License") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Wants%20and%20Warrants") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "NCIC%20Inquires") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Canadian%20Queries") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Out-of-State%20NLETS") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "CCH/III") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Property") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Caution%20Ohio%20Police") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Automated%20Titling%20File") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Conceal%20And%20Carry%20Permits") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Escaped%20Violent%20Felon%20Notification") {
              itemObject.TargetURL = ""
          }
          else if (itemText == "Hit%20Confirmations") {
              itemObject.TargetURL = ""
          }
          return true;
      }
    </script>
<body>
   <form id="form1" runat="server">
      <div id="main" class="mainStyle">
		<div id="contentWSM" class="contentWSM">
			<div class="divWSM">
				<ISWebEssentials:WebSlidingMenu ID="WebSlidingMenu1" runat="server" Caption="Commands"
					DataSourceID="XmlDataSource3" Height="600px" Width="275px" DefaultStyleMode="Silver" 
                    AccessKey="Q" ToolTip="Transaction Commands" ForeColor="Black">
<LayoutSettings TargetWindow="LEADSDesc"></LayoutSettings>
					<ItemStyle>
						<Normal Font-Size="10pt">
						</Normal>
						<Over Font-Size="10pt">
						</Over>
						<Active Font-Size="10pt">
						</Active>
					</ItemStyle>
					<DataBindings>
                        <ISWebEssentials:WebSlidingMenuItemBinding DataMember="root" NameField="Text" 
                            TextField="Name" />
                        <ISWebEssentials:WebSlidingMenuItemBinding DataMember="parent" NameField="Text" 
                            TextField="Text" />
                    </DataBindings>
					<LayoutSettings TargetWindow="LEADSDesc" />
                    <ClientSideEvents OnItemClick="WebSlidingMenu1_OnItemClick" />
					<AlternateItemStyle>
						<Normal Font-Size="10pt">
						</Normal>
						<Over Font-Size="10pt">
						</Over>
						<Active Font-Size="10pt">
						</Active>
					</AlternateItemStyle>
				</ISWebEssentials:WebSlidingMenu>
			    <asp:XmlDataSource ID="XmlDataSource3" runat="server" 
                    DataFile="~/App_Data/LeadsTransaction.xml" XPath="//root">
                </asp:XmlDataSource>
			</div>
			<div class="divImage">
				<iframe name="LEADSDesc" class="iframeStyle"  frameborder="0" src="about:blank">
				</iframe>
			</div>
		</div>
	</div>
      <div id="divInboxRefsh" style="height:50px; width:100%;float:right"></div>     
    </form>
</body>
</html>
             

Hi Kroshkabella,

Actually WebSlidingMenu only support XHTML rendering. But we still investigate this issue further. The issue happen because width of WebSlidingMenu hasn't been set by our API in IFrame page. We still need time to resolve this issue current and I'll let you know if I found the way to resolve this issue. Hope this helps.

Regards,
Bernard 

Hello Bernard

It worked, you are our  savior, i still have a little problem;  when i initiate it the first time it still takes 3-5 min to show up, but when i close the window and do it all over again - it's fast. I forgot to mention, maybe its important, that the sliding menu is inside WebDestop procedure.

Thank you for huge help,

kroshkabella

Hi Kroshkabella,

Glad, that method work on your side. However, in here, I couldn't replicate the low performance issue that you get in your local. Is there any steps or simple sample that can replicate this issue in our local? Unfortunately, by using your code above, WebDesktopManager and WebSlidingMenu rendered correctly in our local end. I hope there's some clue or any steps so I can replicate this issue in here. Look forward to hear any feedback from you so I can help you further.

Regards,
Bernard

Hello Bernard

I've been working with WebDesktopManager and i need to change the color of shortcuticon text. Is there a way to do it? Can you help me out please.

Thanks,

kroshkabella

Hi kroshkabella,

Hello Bernard

It's working, thank you so much. You've been such a huge help. I will next time make a new thread.

kroshkabella