I tried to run the Data Visualization (charting) ClientUI live sample on Safari browser (Version 9.1.1) in Mac (running OS X El Capitan Version 10.11.5) without problems.

Silverlight is supported on:

• Macintosh (Intel-based) with Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 512-MB of RAM (minimum)
• Browser: Firefox 38.x.x or Firefox 42.0.x-52.0.x; and Safari 6.x-9.x.
  Note:
  *Only the most recent version under a major version number is supported, excluding test, preview, alpha, and beta builds, none of which are supported.
  *Chrome is no longer supported, due to restrictions in the browser.
• For more detail can check this link.

...

The loader spins until 100%. Then it continues forever without showing the application. ...

Generally, that sort of Silverlight install loop is caused by the browser setting not allowing the plug-in or the plug-in itself being corrupted. Make sure you Silverlight software is allowed to run on your machine (open Safari Preferences, under the security icon open Plug-in Settings button, check to see if the Silverlight icon is checked).

Hope this helps.

Hi Yudi, thx for extensive reply!

This is a really challenging issue:

• As, you, I can run live.clientui.com on other macs than those of my client company. So there must be something with those computers.
• Note that, at the same time, I am able to run all non-ClientUI silverlight applications on these computers. So the problem is not in the Silverlight settings of the computers.
• Also, the browsers seems not to be a problem. I've tried several versions of FF and Safari, incl. those mentioned by you. So i rather think that the problem happens on a different level: HW or OS.
• HW should not be a problem. These are Macbook Air with Intel i5 and 8 GB of memory.
• Internet settings and network should not be a problem. These computers are used exactly as they came from the factory, with absolutely no settings defined by the IT department. No security or anything. I have tried various networks (such as logging onto internet via my private cell phone) but still without being able to run live.clientui.com on these macs.
• The OS is Yosemite (10.10.3).

Do you happen to have access to a mac with Yosemite OS on it, so you can test if ClientUI works as expected?

Except for this hunch, I have no ideas about what could cause this. Do you think that you would be able to narrow the problem down by testing one of these macs in web meeting?

Thx
Tor

Hi Tor!

Could you please try to set the Safari to allow the Silverlight plug-in to run in unrestricted mode specifically on Silverlight app running with ClientUI. The steps below shows how to do this for live sample of ClientUI.

1. Open Safari to the live sample of ClientUI.
2. Click on the word "Safari" in the top left menu (next to the Apple icon) and select Preferences.
3. Select the Security tab
4. Check "Allow Plug-ins".
5. Click on the "Plug-in Settings..." button
6. Click on Silverlight in the list of available plug-ins on the left
7. On the right, select the live sample of ClientUI website
8. To give Silverlight unrestricted access to computer resources when running the live sample of ClientUI, click "Run in Unsafe Mode"
   
9. Click Done

Please let me know whether this helps or not.

Hi Yudi!

I did as you described above. I also set Safari to run in unsafe mode on all web sites. Also, I tried restarting Safari. But the results are as before - live.clientui.com refuses to run, whereas apps without ClientUI works.

I changed the settings back.

Then.. today.. I actually was able to isolate the issue to a much larger degree. It occurred to me that all company Macs have regional settings "Norwegian". I tried changing to USA and English. And suddenly all ClientUI pages worked!

Now, could you please try to adjust the regional settings on your mac to reproduce the issue:

• Go to: Apple-->System Preferences-->Language & Region
• On left side, add language "Norsk bokmål" and set it as the preferred language
• On right side, set Region: Norway (this will ensure first day of week Monday and Calendar gregorian)
• On right side, set List sort order: Norwegian Bokmål (if available, probably not important)
• Close the windows. Accept to restart the computer.
• Try to run live.clientui.com. Does this reproduce?

Then.. today.. I actually was able to isolate the issue to a much larger degree. It occurred to me that all company Macs have regional settings "Norwegian". I tried changing to USA and English. And suddenly all ClientUI pages worked!

Thank you for the detail information. I'm currently check the report and will get back to you as soon as possible.

The reported problem has been submitted to ClientUI development team. It is filed under CLIENTUI-110.

When the nightly-build hotfix for CLIENTUI-110 is ready to be evaluated, I will let you know.

Allright, Yudi. That's immense. Do you have any expectations about when this will be?

Thanks,
Tor

Hi Yudi. I'm really very intersted in getting this package ASAP. Is there any ETC?

Thanks,
Tor

Hi Tor,

Please allow me to check the progress with the ClientUI development team. I will get back to you with any news I heard from the team.

Hi Yudi? Did you find out anything here? I'm in kind of a squeeze...

Thanks,
Tor

Hi, Yudi! Are you there? ..!

Dear Intersoft

Are you serious. You have promised me to get back to me. I've been reminding you several times. You have a situation where regional settings don't work on Macs. Please get back to me ASAP.

!!

Tor Kielland

Deeply apologize for the delay in sending this.

Thanks for your patience. Build 263 is now available in our nightly build server which addressed the issue. I have sent the hotfix (as attachment) to your registered email account. Please kindly check your inbox and let us know how it works in your end.

Hi Yudy!

We've tested, and now all works as expected! It took a bit of time, but you delivered 100%. Thanks!

Tor