Intersoft Community - WebGrid Enterprise - WebGrid Unhandled Exception:Unable to communicate with server error

WebGrid Unhandled Exception:Unable to communicate with server error

handy@intersoftpt.com — Mon, 23 Aug 2010 12:34:41 GMT

Hello Melissa,

Please send an email to technical@intersoftpt.com regarding this issue. This conversation should be continued in private.

Regards,
Handy

WebGrid Unhandled Exception:Unable to communicate with server error

MelissaR — Fri, 20 Aug 2010 14:22:58 GMT

The only thing I can do is schedule a WebEx and conference call to show you what it's doing. If that will work let me know and what time works best. We are in Central Standard Time (Texas).

Thanks,

Melissa

WebGrid Unhandled Exception:Unable to communicate with server error

handy@intersoftpt.com — Thu, 22 Jul 2010 11:57:36 GMT

Hello,

I am sorry for the late response. My body was unwell yesterday. Btw, we need more specifics to replicate the issue. Is it possible to remote into your environment?

Regards,
Handy

WebGrid Unhandled Exception:Unable to communicate with server error

jcrendulic — Tue, 20 Jul 2010 10:08:22 GMT

I can not send you a simple example, since it does not happen unless the grid is actually deployed on the internet. The only thing I can tell you is that out timeout is set at 20 min and it consistentantly happens evry time after 13 minutes of inactivity. I am able to navigate the other pages fine without getting the error.

WebGrid Unhandled Exception:Unable to communicate with server error

handy@intersoftpt.com — Tue, 20 Jul 2010 10:03:49 GMT

Hello,

After I discussed with our developer, it's true that that error only shows because WebGrid does not get expected response from server. So, is it possible for you to re ensure if there is anything wrong? or is it possible for you to send us a simple sample that replicates this issue? We need that to investigate your issue.

Regards,
Handy

WebGrid Unhandled Exception:Unable to communicate with server error

jcrendulic — Mon, 19 Jul 2010 12:04:35 GMT

Only 100 rows.

WebGrid Unhandled Exception:Unable to communicate with server error

handy@intersoftpt.com — Mon, 19 Jul 2010 12:00:34 GMT

Yes, I know. But how many records that returned in filter?

Regards,
Handy

WebGrid Unhandled Exception:Unable to communicate with server error

jcrendulic — Mon, 19 Jul 2010 11:13:19 GMT

I am only trying to filter 1 column.

WebGrid Unhandled Exception:Unable to communicate with server error

handy@intersoftpt.com — Mon, 19 Jul 2010 11:09:52 GMT

How many data that you are trying to filter? Maybe the response are becoming heavy because the load of data.

Regards,
Handy

WebGrid Unhandled Exception:Unable to communicate with server error

jcrendulic — Fri, 16 Jul 2010 09:30:16 GMT

How do we fix this problem? It always happens after about 10 minutes on every grid we have. We do not disconnect from the internet and the comminucation with the server is good. We can refresh the grid and it works just fine.

The error only seems to happen when trying to filter after about 10 minutes when the users are on the the grid.

WebGrid Unhandled Exception:Unable to communicate with server error

jcrendulic — Thu, 15 Jul 2010 14:50:54 GMT

I am using WebGrid.net Version 7.0. I am getting an error message "Unhandled Exception:Unable to communicate with server error." after only 13 minutes of inactivity. Why would I be getting this message when our timeout is set 30 minutes?

I am attaching a screenshot of the error.