Intersoft Community - Lounge - Be able to see names/time of views by Intersoft

Be able to see names/time of views by Intersoft

gordont — Sun, 30 Aug 2009 21:57:06 GMT

Hi George,

Thanks for the feedback. I will informed this to our forum development team.

Best Regards,

Gordon Tumewu

Be able to see names/time of views by Intersoft

GeorgeB — Sat, 29 Aug 2009 21:48:13 GMT

Yes, i know I can see the time of a post. What i want is the time of a view by IS support. If there is no view by IS Support the chance of seeing a Post I think is nil.

Be able to see names/time of views by Intersoft

james — Fri, 28 Aug 2009 00:29:21 GMT

George, when a Post is replied by support, you can see the flag "Staff Response" in the post status. The role of a user - such as member, support, moderator - can also be seen next to the user name in the post.

Let me know if you have other questions, thanks!

Be able to see names/time of views by Intersoft

GeorgeB — Thu, 27 Aug 2009 23:12:08 GMT

It would be nice when Intersoft support is involved in a replying to a Question to know the time and name of the IS person.

Here is an example.

I posted a possible problem.

XXX from IS replied

I replied with a sample

Now I'm waiting for a reply.

If i knew that someone from IS had viewed it I would know that the problem is being looked at.

If after a period of time there was no view by IS then I know I need to take some other action.