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ClientUI subscription

stevenl — Wed, 04 May 2011 12:00:07 GMT

That did the trick but only after I did a repair on the install. My other problem of selecting the correct subscription in the developer network still exits when using IE 8 or 9 on my 64-bit machine. Works fine in Firefox on the same machine.

--Steve

ClientUI subscription

jimmyps — Wed, 04 May 2011 11:14:22 GMT

Hi Steve,

I think I know what's going on. I supposed you used x64 bit Windows, yes?

If that's the case, it appears that the registry key wasn't properly synchronized when ClientUI 4 was uninstalled. After you removed the licenses and uninstalled the previous version, make sure the following registry nodes are removed:

HKLM\SOFTWARE\Wow6432Node\Intersoft Solutions
HKLM\SOFTWARE\Intersoft Solutions

Warning: Do not delete these nodes while you still have the licenses activated.

Hope this helps,
Jimmy

ClientUI subscription

stevenl — Wed, 04 May 2011 10:50:18 GMT

After installing version 5 and making sure version 4 was uninstalled, I try to use the License Manager to register my version 5 license. It shows the version 4 license as installed, but when I go to add the version 5 I get a message that all installed Intersoft's products have been licensed.

We also have multiple licenses and when I go to tthe Developer Network/My Components, the dropdown will not expand to show all our licenses. It did before I installed version 5. This seems to be only a problem with my machine (IE 8). Works on my laptop (IE 9).

Thanks

--Steve

ClientUI subscription

jimmyps — Wed, 04 May 2011 02:16:40 GMT

Dear Steven and Sravan,

Thanks for your continous enthusiasm and support.

We have recently detected a problem with the distributed license keys due to a recent system update. Our engineers are working around the clock to rectify the issue. A new set of keys will be re-issued to all our subscribers in the next few hours.

I will keep you guys posted when the keys are re-issued and delivered.

Update: Just got news from engineering team that the new keys have been re-issued. Please let me know if everything works fine after the new keys are applied.

Thanks,
Jimmy

ClientUI subscription

svinjamuri — Tue, 03 May 2011 22:23:31 GMT

I installed Client UI 5 which uninstalled previous version automatically. The runtime license is not working. When I deploy the project, I get a message "Unlicensed Version" on the screen. I uninstalled it, removed the registry key and reinstalled but still I get the message.

ClientUI subscription

stevenl — Tue, 03 May 2011 16:03:11 GMT

Just received all our new Keys. ClientUI is a great product and we hope to be a long time customer of Intersofpt.

ClientUI subscription

stevenl — Tue, 03 May 2011 13:23:26 GMT

When can we expect new license keys for CLIENT UI 5 for valid subscription accounts?