WebDesktop.NET 2.0 is developed and fully supported by Intersoft Solutions Corp. The company provides several methods for registered customers to obtain technical supports.
Things to consider before you contact us
In order to save everyone some time, we would like you to do a few things before you contact us:-
Have you tried the Help's Index and Search function?
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Have you looked at Tutorials, Concepts and Common Tasks in Products Documentation?
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Have you searched the Knowledge Base?
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Have you searched at the Forum, Workspace and Product Feedback in our Developer Network 2.0 site?
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Are you using the latest assembly?
Online Support
All of WebDesktop.NET users have free access to our online support at www.intersoftpt.com which includes latest product updates, bug fixes, FAQ, hundreds of Knowledge Base Articles.
Standard Email Support
You can also send email to webdesktopsupport@intersoftpt.com for product trouble shooting or bugs. Please provide information on the product version, operating system name and version as well as your development environment and its version. Your email will be answered shortly by our technical support team.
The turnaround time for standard email support is 72 hours (at the latest).
Developer Network Support
The company provides rich web-based forums for registered customers. The forum will not be regularly monitored by our support team, but the main purpose is for our registered customers to exchange their ideas, knowledge and solutions regarding the product.
To access the Developer Network, please go to Intersoft website and click on Developer Network.
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Login details are required to access Developer Network. Please refer to your original order receipt sent from Intersoft Accounts. If you do not get the automated order receipt, please contact accounts@intersoftpt.com |
Priority Support Options
The NEW Priority Support option allows registered customers to obtain technical support via direct e-mail or telephone support from our Senior Support Engineer.
This option is designated for advanced customers who require faster response time. The inquiries types are mostly intermediate to advance involving application-specific scenarios, minor feature requests, quick patches and more.
For more information about the Priority Support pricing and online purchase, please visit Intersoft Solutions web site at http://www.intersoftpt.com
Phone Support
Phone Support is currently available only for registered customers who have purchased Priority Support. You can reach Technical Support through following numbers:
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Please have your UserID ready when calling. |