You can submit bugs using one of the following methods:
- Email
Please submit any bugs or product issues to webdesktopsupport@intersoftpt.com - Product Feedback
Please login to Developer Network 2.0 and launch Community Center application. You can submit bugs in the Product Feedback tab, which is the third tab in the Community Center.
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The preferred way to submit bugs, enhancements or feature requests is through Product Feedback. With Product Feedback, your submission will result in reward points. Moreover, you will be able to track and get notified when the bugs are resolved. Your submission will also be beneficial to other registered customers. |
When submitting the bug report, make sure you have following information to avoid multiple communication roundtrip:
- Product Edition (if applicable)
- Full Product Version. Eg: 2.0.2007
- Browsers (with Full Version, including Service Packs or HotFixes if any)
- Operating System (with Full Version, including Service Packs or HotFixes if any)
- Development Environment Products
- Development Environment Versions
- Affected Machines: Development, Production Server or Both
- Monitors: Single or Dual
You also might need to provide issue-specific information such as:
- Current result/behavior
- Expected result/behavior
- Steps to reproduce
- Working/Compliable Samples