Services
Support
Store
©2015 Intersoft Solutions. All rights reserved.
Intersoft Support Center

Support Level

Need help? Every registered Intersoft member is entitled to one of the following support level.
COMMUNITY SUPPORT
Support Response Time
N/A
All registered users
Lifetime validity
Discussion Forums
Live Chat Support
Monthly Hotfixes
Escalation to senior engineers
Phone assistance
Remote desktop assistance
STANDARD SUPPORT
Support Response Time
48hours
Every standalone purchase
Valid for 1 year
Discussion Forums
Live Chat Support
Monthly Hotfixes
Escalation to senior engineers
Phone assistance
Remote desktop assistance
GOLD SUPPORT
Support Response Time
24hours
Every subscription purchase
Valid for active subscription
Discussion Forums
Live Chat Support
Monthly Hotfixes
Escalation to senior engineers
Phone assistance
Remote desktop assistance
PAID SUPPORT
Support Response Time
12hours
Case-by-case
Contract-based
Discussion Forums
Live Chat Support
Monthly Hotfixes
Escalation to senior engineers
Phone assistance
Remote desktop assistance

If you're support level is listed Expired, that means you no longer have access to our support and only entitled the Basic Support level. To regain access to your support privileges, you can either upgrade or renew your current product/subscription.

To enjoy live chat support, please make sure your account has been properly linked to a valid Intersoft ID with active subscriptions.

Paid Support

Paid support is available on a per contract basis and is designed for enterprise customers who require more extensive support. It is available in two options:

Support is available at the hourly rate of US$100/hr (U.S Time Zone) and US$80/hr (Asia GMT+7 Time Zone)

Price
US time zone: 100/hrs
Asia time zone (GMT+7): 80/hrs
Minimum 10-hour support with 30-minute rounding
1-month-package: 5,000
3-month-package: 12,500
6-month-package: 25,000

Incident-based support is designed for customers working on a project with fewer time constraints. A senior technical engineer will collaborate directly with the customer on a particular issue until the issue is resolved. If the issue is considered and marked as a bug or unresolved, no incident will be deducted.

Price
5 incidents: 999
10 incidents: 1,499
  • Purchased premium support package is not refundable or upgradable.
  • Upon purchasing the hourly support, customers must determine which time zone they wish to follow prior to running the program. No adjustment can be made after purchase.
  • All prices are in US Dollars.
  • For more information about paid support, please contact us through the Live Messenger.
Previous Next