If you're support level is listed Expired, that means you no longer have access to our support and only entitled the Basic Support level. To regain access to your support privileges, you can either upgrade or renew your current product/subscription.
To enjoy live chat support, please make sure your account has been properly linked to a valid Intersoft ID with active subscriptions.
Support is available at the hourly rate of US$100/hr (U.S Time Zone) and US$80/hr (Asia GMT+7 Time Zone)
Incident-based support is designed for customers working on a project with fewer time constraints. A senior technical engineer will collaborate directly with the customer on a particular issue until the issue is resolved. If the issue is considered and marked as a bug or unresolved, no incident will be deducted.
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