I'd love to if I could.  You wouldn't have to ask as I would have already done so.  But I really can't since the grid control is modified by us, i.e., customized and works within our environment.  But like I said, we've only modified the server-side code that creates the columns and formats them, so I don't know why that would impact your embedded JavaScript.

Here's basically what we override (keep in mind that this all worked fine with WebGrid 6 and only a problem after we upgraded to v7):

• OnInit - we register our own custom client-side javascript and assign the LayoutSettings.ClientSideEvents
• OnInitializePostBack - we set some of our own custom properties based on the action parameter and save the structure via SaveTablesStructureToXml
• PrismGridView_InitializeRow - we add our own CustomAttributes attribute to the cell
• OnPreRender - we add our own client-side pageLoad method to do some client side updates after the page loads
• OnPrepareDataBinding - we do our custom work here to format the grid according to our grid definition structure that comes from the database.

Don't respond in a condescending manner and you'll get a polite response.  It's very frustrating on this end when you do not respond with helpful information aside from "well it works in our samples then it must be not be a bug" type of answer.

We're running into real life usage of your product that are producing problems that are difficult to get over and we need your help.  So please try to understand my frustration with that type of response.  Thanks.

...Per your reply, it also appears that the Reset issue wasn't an issue and thus the issue will be considered resolved. Thannk you.

I said I didn't run into the issue with the BASIC sample I provided.  How does that resolve the issue in our custom grid?  We don't do anything with your embedded JavaScript that's causing this error.

This issue has been resolved.  The license I was given was for the wrong version of the grid, i.e., v6.  Unfortunately, the license manager doesn't distinguish between the two and showed the license as valid even though it isn't.

Are there any particular settings you're looking for?  There are many setting and am not sure which ones to provide.  Why would the settings cause an internal javascript error like this?  In the future, please be as detailed as possible with what you need since it takes you a long time to respond to us in the US due to the time difference.

I've provided our default skin file setting for the grid below.  I'm not sure if that will help but it's a start I guess.

<PRISM:PrismGridView runat="server" Height="100%" Width="100%" PadRows="0">
    <LayoutSettings             
            AllowAddNew="No" 
            AllowColumnFreezing="No" 
            AllowColumnMove="Yes" 
            AllowColumnSizing="Yes" 
            AllowContextMenu="true" 
            AllowDelete="No" 
            StatusBarVisible="true"
            AllowEdit="No" 
            AllowSelectColumns="Yes" 
            AllowSorting="No" 
            AllowExport="Yes" 
            PagingSize="10" 
            PagingMode="VirtualLoad" 
            VirtualLoadMode="LargeData" 
            VirtualPageSize="100" 
            Hierarchical="false" 
            AutoFitColumns="true" 
            GridLines="Vertical" 
            PersistRowChecker="true"
            RowHeaders="No" 
            AutoHeight="false" 
            AutoWidth="false" 
            RowHeightDefault="-1px" 
            AlternatingColors="true"
            UseRelativePositioning="true"
            GridLineColor="236, 233, 216" 
            AlwaysShowHelpButton="false" 
            ColumnFooterAggregateMode="CalculateAllData" >
            
         <CheckedRowStyle CssClass="GridSelectedRow"></CheckedRowStyle>

        <FrameStyle BackColor="White" BorderColor="DarkGray" BorderStyle="none" 
            BorderWidth="0px">
        </FrameStyle>

        <GroupByBox>
            <Style CssClass="GridGroupByBox"></Style>
            <LabelStyle CssClass="GridGroupByBoxLabel"/>
        </GroupByBox>

        <GroupRowInfoStyle BackColor="#F1EFE2" BorderColor="White" BorderStyle="Solid" 
            BorderWidth="1px" 
            CustomRules="border-bottom-color: Silver; border-right-color: Silver" 
            Font-Names="Verdana" Font-Size="8pt" font-bold="True" forecolor="#676896">
            <BorderSettings>
                <Bottom Color="144, 145, 182"  Width="2px" />
                <Right Color="Silver" />
            </BorderSettings>
        </GroupRowInfoStyle>

        <AlternatingRowStyle CssClass="GridAlternatingRow" Wrap="true"/>

        <FocusCellStyle BorderColor="DimGray" BorderStyle="Solid" BorderWidth="1px" />

        <RowStyle CssClass="GridRow" Wrap="true" />

        <SelectedRowStyle CssClass="GridSelectedRow"/>

        <HeaderStyle CssClass="GridHeader">
            <Padding Bottom="4px" Left="2px" Right="2px" Top="4px" />
            <BorderSettings>
                <Bottom Color="183, 184, 211" Width="1px" />
            </BorderSettings>
        </HeaderStyle>
        
        <FooterStyle CssClass="GridFooter" />
        
        <StatusBarStyle CssClass="GridStatusBar">
        </StatusBarStyle>
        
    </LayoutSettings>
    <CustomEditors>
        <ISWebGrid:WebGridCustomEditor ControlType="DHTMLClientControl" 
            JavascriptFiles="Calculator.js" Name="Calculator" Persistence="DesignerLevel" 
            ScriptFolder="EditorsPack1">
            <Behavior DropdownButtonImageFile="CalcDD.gif" HasDropdownButton="True" />
        </ISWebGrid:WebGridCustomEditor>
        <ISWebGrid:WebGridCustomEditor ControlType="DHTMLClientControl" 
            JavascriptFiles="NumericUpDown.js" Name="NumericUpDown" 
            Persistence="DesignerLevel" ScriptFolder="EditorsPack1">
            <Behavior HasDropdownButton="True" />
        </ISWebGrid:WebGridCustomEditor>
        <ISWebGrid:WebGridCustomEditor JavascriptFiles="RichTextBox.js" 
            Name="RichTextBox" Persistence="DesignerLevel" ScriptFolder="EditorsPack1" 
            ServerControlFullName="Telerik.WebControls.RadEditor">
            <Behavior BaseEditorType="Custom" DropdownButtonType="Custom" 
                HasDropdownButton="True" />
        </ISWebGrid:WebGridCustomEditor>
        <ISWebGrid:WebGridCustomEditor JavascriptFiles="WebInputNET.js" 
            Name="WebInputNET" Persistence="DesignerLevel" ScriptFolder="WebInput" 
            ServerControlFullName="ISNet.WebUI.WebControls.WebInput">
        </ISWebGrid:WebGridCustomEditor>
        <ISWebGrid:WebGridCustomEditor ControlType="DHTMLClientControl" 
            JavascriptFiles="SlideBar.js" Name="Slidebar" Persistence="DesignerLevel" 
            ScriptFolder="EditorsPack2">
            <Behavior DropdownButtonImageFile="SliderDD.gif" HasDropdownButton="True" />
        </ISWebGrid:WebGridCustomEditor>
        <ISWebGrid:WebGridCustomEditor ControlType="DHTMLClientControl" 
            JavascriptFiles="HtmlEditor.js" Name="HtmlEditor" Persistence="DesignerLevel" 
            ScriptFolder="EditorsPack2">
            <Behavior BaseEditorType="Custom" />
        </ISWebGrid:WebGridCustomEditor>
    </CustomEditors>
</PRISM:PrismGridView>

Note that everything else works fine, i.e., sorting, grouping, selecting/deselecting columns and applying changes.

We do a lot of our own customization so there's a lot of server-side code and data binding that we do ourselves, but I don't see how this would impact the client-side code.  Let me know if you need anything specific please.  Thanks.