Intersoft Community - WebGrid Enterprise - WebGrid.NET stopped working all of a sudden

WebGrid.NET stopped working all of a sudden

handy@intersoftpt.com — Thu, 23 Dec 2010 10:36:21 GMT

Hello,

After discussed with our developer teams, they think that it is not possible. The old product is really outdated. Some of them does not support modern architecture yet.

Regards,
Handy

WebGrid.NET stopped working all of a sudden

danielleader — Thu, 23 Dec 2010 04:07:42 GMT

Hi all,

I know from above the 3.5 is no longer supported but we have 3 customers (in more than 500) that get the sorry, WebGrid.NET does not currently support the browser you used error when visiting our site?

I have managed to get one of them to provide the User-Agent-String:

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; IEMB3; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; yie8)

But I do not see anything in there that could cause a problem?

Please can you advise a place to start to solve this issue?

Kind Regards

Dan

WebGrid.NET stopped working all of a sudden

handy@intersoftpt.com — Thu, 01 Oct 2009 06:07:13 GMT

Hi,

I saw your link site but i could not see the issue because don't have any test user name and password.

In fact, It has been so long since we used WebGrid 3.5. We also has discontinued the product and fix.

I have talked to our developer and they said that older code WG 3.5 only supports IE.

So when using other browsers, that message will appear. However, if you got that error using IE, then there could be 2 possiblities:

1. You should update your browser definition file (the one in ASP.NET)

2. The browser has add-on that hides the IE useragent.
In short, the Browser property is not returning "IE" in the server-side. By default, it should be "IE" and yes, sometimes poor add-ons can cause this problem

Let me know your response. Thanks.

Regards,
Handy

WebGrid.NET stopped working all of a sudden

dvdzz — Wed, 30 Sep 2009 12:40:58 GMT

Handy,

Thank you for responding.

The above question and concern from John S is a colleague of mine. I support this piece of software and work with it on a daily basis very intimately. Unfortunately due to the sensitive material and proprietary nature of this software I cannot allow you access. The above description that John S provided is very thorough and accurate and I've taken the liberty of attaching screen shots of the error message for further help.

We feel this issue is being caused randomly as users install various add-ons and Windows performs scheduled updates to their software. We realize that we are using an older version of your software and are in the process of building a new software version, fully anticipating upgrading to your new enterprise addition. During this development period however we still need to continue the support of our current client base. So my question to you is can anything be done (short of upgrading to the new webgrid version on our old platform that will be going away) easily to correct this issue during the interim? Is there a patch that can be installed to correct these issues? What are your suggestions?

Please contact me at your earliest convenience to discuss this issue in further detail.

Thank you,

dvandyke@mediawhiz.com

954.423.0220

WebGrid.NET stopped working all of a sudden

handy@intersoftpt.com — Wed, 30 Sep 2009 04:15:50 GMT

So this issue randomly happened in your WebSite. Could you let us know your link website? We need to see what is the possible that caused this issue.

Regards,
Handy

WebGrid.NET stopped working all of a sudden

mw2009 — Tue, 29 Sep 2009 11:36:07 GMT

We have a website running WebGrids 3.5. we are receiving reports from our users that they are getting a webgrids error. The error description is “sorry, WebGrid.NET does not currently support the browser you used”. We have had 3 reports in the last week (Week of Sept 6th). These are users that were visiting our website without any issues prior to last week.

Our Tech Support Team has collected the following data from 1 user:

· Operating System: Windows XP Pro with SP3

· Browser Version: Internet Explorer 7

· Addons: Yahoo Toolbar

Troubleshooting steps:

· Tried IE7 with “no addons” mode

· Tried resetting IE7

Our technical support team escalated the issue to Development. Development has researched and could not reproduce the error. Development has compiled the following list of known compatible configurations…

Known working configurations:

OS
Browser
Add-Ons

Windows Server 2003
IE8
Google Toolbar, Yahoo Toolbar

Windows XP
IE8

Windows Vista
IE7

Windows Vista
IE8
Windows Live, Google Toolbar, Yahoo Toolbar

Windows 7
IE8
Yahoo Toolbar

Please Advise.