Intersoft Community - Lounge - U.S. Customer Support Is Now Available

U.S. Customer Support Is Now Available

handy@intersoftpt.com — Thu, 29 Dec 2011 20:54:15 GMT

I believe your last response issue has been resolved in that month. We are very sorry for any inconvenience that happened in the past. In the future, we will keep trying to improve our support to customer.

Regards,
Handy

U.S. Customer Support Is Now Available

juanrivero — Tue, 27 Sep 2011 15:28:00 GMT

4th time calling no one answer, I guess no support from intersoft, I guess you guys do not have resolved any issues with sharepoint 2010 and that is why there are no answers and not a desire to follow through.

U.S. Customer Support Is Now Available

juanrivero — Tue, 27 Sep 2011 15:01:15 GMT

I just call again 3rd time today and nothing, yourt support is not working. I am not leaving a message again this is a joke

U.S. Customer Support Is Now Available

juanrivero — Tue, 27 Sep 2011 13:58:40 GMT

I just call again and no one answer, are you guys in business or not?

U.S. Customer Support Is Now Available

juanrivero — Tue, 27 Sep 2011 10:53:56 GMT

Handy,

Just for your general knowledge, this phone also is not help at all, I called yesterday several times, I am in the east coast and called between 12 pm - 2PM 3 PM 4PM, 5 PM and 5:30 pm left a message and no one call yet, Do You guys work at all?. I also got your reply to my ticket, but the solution that you gave me does not work I still have the same problem. Also Yudhiy Ariawan [yudi@intersoftpt.com] suppose to help me yesterday and he never was available. Your support has a lot to say about you guys, I do not think you guys ar too proffesionals and I am seriously considered to use another tool for this reason.

U.S. Customer Support Is Now Available

handy@intersoftpt.com — Wed, 13 Jul 2011 06:09:55 GMT

Hi,

Just for your information, we have updated our US phone number into +1 888548 7685. We hope with this new phone line system, we can deliver our best services to our customer. We are very sorry for the trouble before, hope you can enjoy our normal service without an issue now. Please let us know if you still have a trouble.

Regards,
Handy

U.S. Customer Support Is Now Available

yudi — Tue, 28 Jun 2011 03:44:14 GMT

I apologize for any inconvenience this problem may have caused you.

In order to prevent the same ‘support phone line’ problem occur again, we are currently planning to replace the telephone service in our US office.

Please bear with us while we’re fixing the reported issue.

Thank you and have a nice day.

U.S. Customer Support Is Now Available

PRISMAY — Mon, 27 Jun 2011 15:58:20 GMT

I wanted to voice my irritation with your phone support. We just upgraded to 2011 R1 and even though everything is installed and registered, we're still getting the "you are evaluating" this product message. I called last week and asked for someone to help us resolve this and was told someone will call back no one did.

I tried to follow up this afternoon and got nowhere. The first time I was transferred into a non-English speaking mail box. Then the two calls after I was transferred to an abyss where I just got a dial tone. With every call I became more irritiated because the lady on the other side is rude and unprofessional and can't seem to understand that we're paying to get the support service and don't need the additional aggravation of having to call back constantly because she can't transfer a call properly. And when I tried to explain my aggravation she constantly put me on hold and spoke over me. That's three calls and I was NOT able to even leave a voice message for anyone.

When I asked to speak to her supervisor she said no supervisor was available. I will follow up with a supervisor later today or first thing tomorrow morning. I'm not sure what the point of this phone number is because every time I've tried to use it, it's been nothing but a hassle. This forum has been more helpful than trying to reach your folks via this number. I hope you can fix this issue.

Am I the only in the US experiencing this frustration? I would love to hear from others and your experience using this support number to get help. Thank you.

U.S. Customer Support Is Now Available

niven — Wed, 17 Nov 2010 20:57:56 GMT

Hello Yousif,

Thank you very much for your feedback. I will follow this feedback to my superior for having a further investigation.

Thank you and have a nice day.

Regards,
Niven.

U.S. Customer Support Is Now Available

PRISMAY — Tue, 16 Nov 2010 08:49:16 GMT

Thank you Niven. By the way, FWIW, it would be professional to have an outgoing message during off hours that tells your callers what the hours are rather than the default phone system's mailbox message.

U.S. Customer Support Is Now Available

technical@intersoftpt.com — Fri, 23 Apr 2010 00:15:37 GMT

Dear valued customers,

We're pleased to announce the immediate availability of our new support service for U.S. based customers. Click here to read the official press release.

If you have an active subscription license, your support level is automatically upgraded to receive immediate phone-call support. Simply dial 310 914 0158 to reach us anytime you need assistance.

Also make sure you check out our new support options and support level by visiting the Support page. In addition, we're also making available several new services such as consulting, development services and corporate training. Click here to learn more.

We look forward to working with you soon!

Best wishes,
Intersoft Support Team.