Capture User UX/UI Actions

MarTin — Tue, 08 Mar 2011 04:22:34 GMT

Hello,

According to our developer team, you can refer to the Class Handlers in Routed Events Overview article in ClientUI Documentation.

Thank you.

Capture User UX/UI Actions

mgbloomfield — Sun, 06 Mar 2011 22:17:09 GMT

Any suggestions on capturing UX/UI actions for support and usability statistics?

Capture User UX/UI Actions

mgbloomfield — Thu, 03 Mar 2011 17:06:43 GMT

Typically when user contacts support for help, support will ask the user, how did you do that? What were you doing before that happened? What did you click on? etc. I want to improve the overall support experience.

We want to capture user UX/UI actions (mouse clicks, text typed) and store them in the database. If the user contacts support with an issue, support can look up the Member ID and see their most recent user UX/UI actions. With this knowledge, they can troubleshoot.

A great side benefit is that for the web designers, this information gives them great usability statistics.

When using ClientUI to design the Silverlight application, what do you recommend for capturing user actions? What's the minimal amount of code in MVVM that I could do to capture every UX/UI action by the user?

I would want to capture the Member ID, UXFrameID "friendly name", UXPageID "friendly name", UXControlID "friendly name", Command "friendly name", Datetime, etc.

Don't worry about the database design. This is for the MVVM.

Michael

Intersoft Community - ClientUI - Capture User UX/UI Actions

Capture User UX/UI Actions

Capture User UX/UI Actions

Capture User UX/UI Actions