Intersoft Community - WebGrid Enterprise - webGrid Vanishes on postback

webGrid Vanishes on postback

lili — Tue, 21 Jun 2011 02:20:09 GMT

Hi Peter,

Very glad to hear that your issue is solved on your end. Thank you for informing us.

Regards,

Lili

webGrid Vanishes on postback

petej — Mon, 20 Jun 2011 10:56:08 GMT

Hi Lili,

Good News

The fix you emailed me today webgrid version *.431

Worked in the test grid we were using to replicate the problem.

Deployed fixed grid to a test copy of our live application.

We are not longer having the grid vanish on postback for the same screen widths as the live site.

We will need to perform further tests to make sure the problem has not "moved" but all is looking good at the moment.

we were very very close to pushing the "purchase" button on telerik radgrid component.

Very happy the problem is fixed at last. but less happy about the length of time to generate this as we have spent a significant amount of resource looking at another solution.

thanks

Peter

webGrid Vanishes on postback

questica — Mon, 20 Jun 2011 10:37:51 GMT

Lili,

We are also experiencing this issue. What was the final resolution? Is there a version of WebGrid available that does not have this issue?

Thanks.

webGrid Vanishes on postback

lili — Mon, 20 Jun 2011 05:26:44 GMT

Hi Peter,

We already got an update for your issue. Your issue has already been fixed. Please check your email for more information.

Regards,

Lili

webGrid Vanishes on postback

lili — Fri, 10 Jun 2011 09:38:17 GMT

Hi,

Deeply apologize for the inconvenience. We are testing your issue on our end. Unfortunately, your issue is a hard one to replicate because it appears to be random. We were able to replicate your issue, and after test it again by using your first scenario, we find the issue did not occur again. We communicate it again to you, and we really appreciate that you helped us to give another information, which is by defining an exact width where the problem occurs.

Your issue has been forwarded to our development teams and they will try their best to fix this issue.

Once again, thank you very much for your help.

Regards,

Lili

webGrid Vanishes on postback

petej — Thu, 09 Jun 2011 05:05:07 GMT

Hi Lili,

Just so you and the developers are aware.

I still get the same problem occurring at 768px and 772px provided in the original errors document I posted on 22 March so I do not think any part of the problem was solved by the latest version of the webgrid.

This is not surprising as a do not think anybody on the development team has tried to reproduce in a development environment or identify what is causing the problem. hoping that the latest version mysteriously fixes the problem is just wishful thinking.

On this test grid the problem appears minor but is a larger problem on the real world grids.

In this grid i have "only" found 3 points but there may well be lots more. i'm not going to resize by 1 pixel and retest for each possible scenario.

As i have said before this is linked to widths of columns. changing a column width pushes the problem elsewhere.

If the dev team can understand the problem and provide feedback on how i can side step the issue until a fix is available then great. Of course a fix is even better. Here’s hoping.

I currently have little confidence that anybody beyond 1st line support has any interest in addressing this issue. I suspect the only feedback i'll recieve is that it is with a developer (being ignored).

thanks

Peter

webGrid Vanishes on postback

lili — Wed, 08 Jun 2011 23:51:17 GMT

Hi,

Thank you for the video. I was able to reproduce the issue before, using the scenario you provided as I show you through the video. When I test it again, the issue seems to be fixed. That is why I confirmed it to you first. But apparently, the issue is still exist in other scenario, which is when the width of the window is 799px (We are able to replicate this one). We will report about this scenario to the developer again to be fixed as well. Deeply apologize for the inconvenience, we will inform you again when this one is fixed.

Regards,

Lili

webGrid Vanishes on postback

petej — Wed, 08 Jun 2011 08:04:35 GMT

Hi Lili,

I downloaded a trial of the latest version also and replicated the issue with these dlls

Attached is a video

hopefully this should be enough for you to reproduce. You managed to reproduce before and nothing has changed.

In this particular grid it only seems to occur in 1 window width 799px

In live grids is is occuring on multiple window sizes.

webGrid Vanishes on postback

lili — Wed, 08 Jun 2011 03:14:43 GMT

Hi Peter,

I have difficulties to replicate your issue using the above steps. It would be better to show through the video, so that I could follow the exact step. That would really help.

Regards,

Lili

webGrid Vanishes on postback

petej — Tue, 07 Jun 2011 05:42:46 GMT

Hi Lili,

thanks for the response.

I will see if we can generate a video. need to find some software 1st.

I to not think the video you have recorded would necessarily generate the error.

any resizing before a postback will not cause the problem. also it is only for specific window widths.

very unpredictable.

i have to perform the following steps to reproduce

1) resize window width by a few pixels

2) refresh page. e.g. goto address bar and press enter to trigger load event

3) postback event (click button)

4) go to 1) and repeat until grid vanishes.

The grid vanishes at a number of window widths in out software.

I will pull down the latest software as a demo and try to reproduce again.

webGrid Vanishes on postback

petej — Thu, 17 Mar 2011 10:52:36 GMT

We have a problem with the webgrid auto width size property causing problems.

when the auto size to true the grid is vanishing when a postback event is firing.

This is dependant on the initial column sizes in the grid and the size of the window in which the grid is being viewed.

I have created an example scenario that illustrates this issue.

scenario 1

1) browser window is open maximised. (do not maximise after load since the error is not generate in that scenario)

2) the total columns widths exceed the size of the window but they fit since autosize property is true

3) click the button that fires a postback event.

4) the grid vanishes.

scenario 2

1) browser window is open maximised.

2) the total columns widths exceed the size of the window but they fit since autosize property is true

3) resize the form

3) click the button that fires a postback event.

4) the displays fine.

This seems to be solely dependant on the intial size of the browser window when the form is loaded.

This is not just down to intial colum widths being to large to fit. adusting the intial widow size up or down seems to resolve the issue in some cases.

i.e if you resize the window before performing a postback event the grid does not vanish or reappears if it had disappeared.

please can you look into this problem and advise me of a solution.

the problem is happening live systems. we did not have this issue with webgrid 2

I am using webgrid version 7.0.7200.419 web application running on framework 3.5

aspx page attached